🇰🇪 Kenyan-Owned & Operated — Get Paid via M-Pesa
Help Center

How to work online in Kenya
and get paid — FAQ.

Everything you need to know about gigs, M-Pesa payouts, your account, and InboxEarners as a business.

All Questions
Gigs & Earning
Payouts & M-Pesa
Account & Safety
About the Company
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Gigs & Earning

Do I need to pay anything to join?+

No. InboxEarners is completely free to join. We never ask you to pay to access gigs — you are the one who gets paid for completing tasks.

Do I need a laptop or special skills?+

No. Every gig on InboxEarners is designed to be completed from a smartphone, with no prior experience or qualifications required.

How much can I realistically earn?+

Earnings depend on how many gigs you complete and how consistently you work. Active earners typically make between KSh 800 and KSh 3,000 per week.

What kind of gigs are available?+

Gigs include email replies, comment engagement, customer support chats, surveys, and simple data entry — all sourced from verified partner businesses.

Is InboxEarners available in my county?+

Yes. InboxEarners is open to anyone in Kenya with a phone, internet access, and an M-Pesa registered number — no matter which county you're in.

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Payouts & M-Pesa

How do I receive my money?+

All payments are sent directly to your M-Pesa number. You can withdraw your balance once it reaches the KSh 200 minimum threshold.

How long does a payout take?+

Payouts are processed instantly to your registered M-Pesa number once you request a withdrawal, provided your account details are correct.

I requested a payout but haven't received it — what do I do?+

Email admin@inboxearners.co.ke with your registered phone number and transaction details, and our team will investigate immediately.

Are there any hidden fees on withdrawals?+

No. The amount you see in your earnings balance is the amount you receive. Standard Safaricom M-Pesa transaction charges may apply on their end.

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Account & Safety

How do I reset my password?+

Click "Forgot password?" on the Sign In page, enter your registered email, and follow the link we send you to set a new password.

Can I change my registered M-Pesa number?+

Yes, from your Dashboard under Settings. For security, changes to your payout number may require verification of your identity.

Is my personal information safe?+

Yes. We never sell your data and only use it to process gigs and payouts. See our Privacy Policy for full details.

How do I delete my account?+

Email admin@inboxearners.co.ke from your registered address requesting account deletion, and we'll process it within 7 working days.

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About the Company

Is InboxEarners a registered business?+

InboxEarners is a Kenyan-owned business paying real gigs via M-Pesa. See our About page or reach out directly if you'd like to verify anything about us.

Where are you based?+

Our registered office is in Nairobi, Kenya. We serve users across all counties.

How do you vet the gigs you post?+

Every gig comes from a verified partner business that we onboard directly. We do not accept pay-to-join schemes, unverifiable surveys, or unrealistic-return offers.

Still stuck?

Our support team is one message away.

Can't find what you're looking for? Reach out via email, phone, or WhatsApp and we'll get back to you within 24 hours.

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